Note on Cancellations:
Kindly take note that should you decide to cancel a purchase prior to its shipment, you will be entitled to an immediate refund. However, please be aware that a finance fee of 5% will be deducted from the refund amount. This fee is implemented to cover the credit card fees incurred during the purchase and refund process.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging.
The cost of returning an item is borne by the customer. Please note also that returns are subject to a 5% restocking fee that will be deducted from your refund.
You can request a return authorisation in your Customer Account. You will find out if you are eligible for a refund.
You can always contact us for any return question at firstname.lastname@example.org.