FAQs
I placed an order but changed my mind, how do I cancel the order?
Kindly take note that should you decide to cancel a purchase prior to its shipment, you will be entitled to an immediate refund. However, please be aware that a finance fee of 5% will be deducted from the refund amount. This fee is implemented to cover the credit card fees incurred during the purchase and refund process.
If your order has already shipped in part or in full when you contact us, you will then be eligible for a refund under the return policy.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging.
The cost of returning an item is borne by the customer.
By requesting a return authorisation in your Customer Account, you will find out if you are eligible for a refund.
You can always contact us for any return question at contact@nauradika.com.
How do I sign up for your newsletter or promotional updates?
Signing up for our newsletter and staying updated with our promotions is easy! Simply look for the sign-up field located on all pages of our website, typically towards the bottom of the page near the footer. Enter your email address in the provided field and click "Subscribe" to join our mailing list.
In addition to our newsletter, you can also follow us on Instagram, Facebook, Pinterest, and LinkedIn to stay connected with the latest updates, product launches, and special offers. We regularly share exciting content and engage with our community through these social media platforms.
Don't miss out on our exclusive deals and news. Subscribe to our newsletter and follow us on social media to be the first to know about our latest offerings!
Do you offer free shipping?
You'll be delighted to know that we offer free shipping to several fantastic destinations. If you're located in the UK, France, Sweden, Switzerland, Germany, Denmark, Canada, the US, or Australia, you're in luck! We've got your back and will ship your order to you for free.
But wait, there's more! We're open to the possibility of extending our free shipping offer to other destinations as well. To find out if your order qualifies for free delivery to a specific location, don't hesitate to reach out to our friendly customer support team. They'll be more than happy to assist you and provide all the details you need.
At Nauradika, we believe in making your shopping experience as enjoyable and convenient as possible. So go ahead and shop to your heart's content, knowing that we've got your shipping covered.
Do you have a physical store location?
We've made a deliberate choice to operate as an online-only boutique, which means we don't have a physical store location. Back in 2021, we made this decision to provide our valued customers with a more streamlined and convenient shopping experience.
Being an online-only boutique brings several advantages. Firstly, it enables us to offer you exceptional service, ensuring that we're available to assist you anytime, anywhere. Additionally, by eliminating the costs associated with maintaining a physical store, we're able to pass those savings on to you, our customers, in the form of lower prices.
Another benefit of being an online-only boutique is that it allows us to curate a wider range of products. We're able to source unique and exciting items from around the world, ensuring that you have access to a diverse selection of high-quality interior design and homeware options.
While we may not have a physical store, our online presence allows us to connect with customers like you on a global scale. So sit back, relax, and enjoy the convenience of browsing our collection from the comfort of your own home. We're here to make your shopping experience exceptional every step of the way.
How do I know if an item is in stock?
Ensuring transparency and providing accurate information about product availability is important to us. Here's how you can easily determine if an item is in stock and check its estimated delivery time:
When browsing our website, you'll notice that products are generally available and ready to be purchased unless you see the "Sold Out" label replacing the usual "Add to Cart" button. This indicates that the item is currently out of stock and temporarily unavailable for purchase.
To find out the estimated delivery time for an item, simply add it to your cart. Once you've added the item, proceed to the cart page. Here, you'll find a summary of the items you've selected along with the estimated delivery date for each item. This will give you an idea of when you can expect to receive your order.
We strive to keep our inventory up to date and provide accurate information regarding product availability and delivery times. In the event that an item you've ordered becomes unavailable due to unforeseen circumstances, our customer support team will promptly reach out to you and offer suitable alternatives or arrange a refund.
If you have any further questions or need assistance regarding a specific item's availability or delivery timeframe, please don't hesitate to contact our helpful customer support team. We're here to ensure that your shopping experience with us is smooth, convenient, and enjoyable.
What payment methods do you accept at checkout?
We accept American Express, Apple Pay, Google Pay, Mastercard, Visa, Dinners, Discover, PayPal and Klarna for payment by instalments. See the most current list at the bottom of the page.
Can I place an order over the phone?
In our commitment to maintaining a low-cost approach to our operations, we do not currently offer the option to place orders over the phone. However, we have alternative means of communication that you can utilize to reach us.
If you have any questions, concerns, or need assistance with your order, you can easily reach out to us through our online chat feature. Our friendly and knowledgeable support team will be available to provide real-time assistance and address any inquiries you may have.
Additionally, you can always reach us via email. Simply send us a message outlining your query, and we'll make it a priority to respond as promptly as possible. We value your time and aim to provide you with timely and efficient support.
While we may not have phone support available, we assure you that our chat and email channels are designed to offer quick and effective assistance. We're here to make your shopping experience with us as seamless and convenient as possible.
Will you be adding more product lines in the future?
Absolutely! We're constantly expanding our product offerings to provide you with a diverse and exciting range of interior design and homeware options. In fact, we introduce new product lines on a weekly basis, ensuring that there's always something fresh and captivating for you to discover.
To stay updated on our latest additions and be the first to know about new product lines, we highly recommend subscribing to our newsletter. It's a simple and convenient process that can be done directly on our homepage. By subscribing, you'll receive regular updates, exclusive promotions, and be in the loop when we unveil exciting new items.
Our team is passionate about curating unique and stylish products that align with the latest trends and customer preferences. Whether it's eye-catching décor pieces, functional furniture, or innovative homeware solutions, we're dedicated to continuously expanding our selection and bringing you the best of what the interior design world has to offer.
So, join our newsletter community and let us keep you informed and inspired. We can't wait to share our newest product lines with you and help you create the perfect space that reflects your personal style and enhances your living experience.
Where do your products ship from?
At Nauradika, we're committed to making conscious choices that prioritize sustainability and reduce our carbon footprint. To achieve this, we have adopted a unique approach to sourcing and shipping our products.
Rather than relying on traditional supply chains, we scavenge the world for exceptional products. Our dedicated team participates in virtual trade shows to connect with suppliers from various countries across the globe. This approach minimizes the need for physical travel, reducing our carbon emissions and environmental impact.
When you place an order with us, your products will be shipped directly from the producers located in France, the UK, the US, China, Australia, South Africa, or even Brazil. By eliminating unnecessary intermediaries and shipping directly, we streamline the process and significantly reduce transportation-related emissions.
While our environmentally conscious approach to shipping is commendable, it's important to note that this method may impact delivery times. Depending on the origin of your order, it may take up to a month for your package to reach you. We understand that patience is key, but we assure you that the wait will be worth it.
By choosing Nauradika, you're not only investing in the best design money can buy, but you're also actively contributing to a greener future. We're proud to offset the carbon footprint generated by deliveries through our green initiatives, ensuring that our environmental impact remains as minimal as possible.
So, embrace the anticipation and rest assured that your purchase is making a positive difference. Together, we can enjoy exquisite design while preserving the planet we call home.
Do you offer discount codes?
While we do offer discounts periodically, it's important to note that our prices are already set at competitive levels. This is made possible by our unique business model, where suppliers ship directly to our customers. As a result, our products are priced affordably, and our customers benefit from the cost savings.
Although deep or requested discounts may not be a common occurrence, we do occasionally provide discount codes as a token of appreciation to our valued customers. These discounts, when available, can be found on our website, prominently displayed at the top of the homepage. We believe in transparency and want to ensure that our customers have easy access to any ongoing promotions.
At Nauradika, our focus is on providing quality products at affordable prices. We strive to maintain fair and competitive pricing throughout our selection, enabling you to enjoy exceptional design without compromising your budget. Our unique business model allows us to pass on cost savings to our customers, ensuring that you receive the best value for your money.
So, while deep discounts may not be the norm, we invite you to explore our collection and discover the exceptional quality and affordability that sets us apart. Keep an eye out for any available discount codes on our website, and we hope you find the perfect pieces to enhance your living space.
What is the return and refund policy?
Please refer to this page for our up to date return and refund policy: https://www.nauradika.com/policies/refund-policy.
Returns:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging.
The cost of returning an item is borne by the customer. Please note also that returns are subject to a 5% restocking fee that will be deducted from your refund.
You can request a return authorisation in your Customer Account. You will find out if you are eligible for a refund.
What are the UK and International shipping options?
We provide free delivery to a variety of destinations, including Australia, France, Sweden, the United Kingdom, the United States, Switzerland, Germany, Denmark, and Canada. For these locations, you can expect your delivery to arrive within 15 days or less. Please note that some deliveries may take longer depending on the specific origin of the item.
To determine the estimated delivery time for your order, simply add the desired item to your cart. Upon reviewing your cart, you'll find the forecasted delivery date, which is known for its accuracy and reliability.
If your location is not included in the aforementioned countries, fret not! We may still be able to offer free delivery to your destination. We recommend reaching out to our dedicated customer support team at support@nauradika.com to inquire about the availability of free delivery for your specific location. Our team will be more than happy to assist you and provide the necessary information regarding shipping options.
At Nauradika, we prioritize the satisfaction and convenience of our customers. By offering free delivery to multiple countries and exploring possibilities for other locations, we strive to make the shopping experience as accessible and enjoyable as possible.
What are the international taxes, duties, etc., that I have to pay?
Great news! When it comes to international orders, you won't be responsible for paying any additional import duties or taxes. Regardless of the origin of your purchase and where it is being shipped from, you can rest assured that there will be no additional charges related to international import duties.
In the unlikely event that our shipping partner mistakenly charges you for any such fees, please don't hesitate to reach out to us at support@nauradika.com. Our dedicated support team will be ready to assist you and ensure that any incorrect charges are promptly resolved.
At Nauradika, we strive to provide a seamless and transparent shopping experience for our international customers. By eliminating the need for additional taxes or import duties, we aim to make your purchase process hassle-free and straightforward.
If you have any further questions or concerns regarding international shipping or potential charges, please feel free to reach out to our customer support team. We're here to assist you and ensure that your shopping experience with us is nothing short of exceptional.
When will I receive my order?
Delivery times can vary based on several factors. As a general guideline, you can expect your order to arrive within 5 to 15 days, taking into account the origin and destination of the item.
At Nauradika, we take pride in our unique business model where we ship directly from our suppliers located in France, the UK, the US, China, and Australia. This approach not only helps us reduce carbon emissions but also allows us to minimize costs, enabling us to offer competitive prices and pass the savings on to you, our valued customer.
To find out the estimated delivery time for a specific item, we recommend adding it to your cart. By reviewing your cart, you'll be able to see the expected delivery date, providing you with a more accurate timeframe for when to expect your order. We aim to provide transparent and reliable information to ensure that you are well-informed throughout the purchasing process.
Should you have any further questions or need additional assistance regarding delivery times or any other concerns, please feel free to reach out to us. We're here to make your shopping experience smooth, convenient, and enjoyable while also prioritizing environmental sustainability.
What should I do if my order arrived damaged?
We understand the inconvenience caused if you have received a damaged order, and we apologize for any inconvenience this may have caused. We appreciate your cooperation in resolving this issue promptly.
To initiate the process of reordering the item or issuing a store credit, we kindly request that you reach out to us immediately. You can contact our customer service team directly, and we will be glad to assist you in resolving the matter. We aim to provide a seamless and satisfactory resolution to ensure your satisfaction with our products and services.
In order to facilitate the process, we may require proof of the damaged order, such as images of the packaging and the damaged item itself. This helps us assess the situation accurately and take appropriate action. Please refer to our refund policy page at https://www.nauradika.com/policies/refund-policy for detailed instructions on how to handle defective orders.
Our dedicated customer service team will guide you through the necessary steps and ensure that your concerns are addressed efficiently. Whether it involves reordering the item or providing a store credit, we are committed to finding a suitable solution for you.
Please don't hesitate to contact us as soon as possible to initiate the resolution process. We appreciate your understanding and cooperation, and we look forward to resolving the issue and ensuring your satisfaction with our products and services.
How do I make changes to an order I’ve already placed?
Special note on Cancellations:
If you need to make changes to an order you've already placed, we recommend contacting us as soon as possible for assistance. You can reach out to our customer support team at contact@naurdadika.com.
Kindly take note that should you decide to cancel a purchase prior to its shipment, you will be entitled to an immediate refund. However, please be aware that a finance fee of 5% will be deducted from the refund amount. This fee is implemented to cover the credit card fees incurred during the purchase and refund process.
If you contact us before your item has been shipped, we will do our best to accommodate your request and make the necessary changes to your order. We understand that circumstances may change, and we are here to assist you in modifying your order to meet your requirements. Please note that for cancellations a finance fee of 5% will be deducted from the refund amount.
However, please note that once an item has been shipped, we may be unable to make direct changes to the order. In such cases, we kindly request that you wait until you receive the items and then contact us. We will be able to guide you on the appropriate steps to take, such as issuing a credit or refund for the unwanted item, allowing you to place a new order for a replacement.
You can request a return authorisation in your Customer Account. You will find out if you are eligible for a refund.
To ensure a smooth return process, please ensure that the unwanted item is in its original packaging. This will help facilitate the return and refund process efficiently.
We appreciate your understanding and cooperation in these circumstances. Our goal is to provide excellent customer service and assist you in resolving any concerns related to your order. Please don't hesitate to reach out to us at contact@naurdadika.com, and we'll be happy to assist you with any changes or returns.
Do you offer gift wrapping?
Unfortunately, we do not offer gift wrapping services at this time. As part of our commitment to maintaining low costs and providing affordable products, we have streamlined our operations to focus on delivering high-quality items at competitive prices.
While we do not provide gift wrapping, we strive to ensure that our products are carefully packaged and protected during shipping to maintain their pristine condition upon arrival. We understand the importance of presenting gifts beautifully, and we apologize for any inconvenience this may cause.
However, we encourage you to explore creative options for gift presentation once you receive your order. You can personalize the packaging or add your own decorative touches to make the gift extra special for your loved ones.
If you have any further questions or require assistance with any other aspects of your order, please feel free to reach out to our customer support team. We are here to help and make your shopping experience as enjoyable as possible.
Do you offer a price matching policy?
Absolutely! We have a price matching policy in place to ensure that our customers receive the best value for their purchases. If you come across the same item being offered at a lower price by one of our competitors, we are more than happy to match that price.
To take advantage of our price matching policy, simply provide us with proof of the competitor's price at the time of your purchase. This can include a screenshot, advertisement, or any other valid evidence showcasing the lower price for the identical item.
Our team will review the information provided and, if verified, adjust the price of your order accordingly. Please note that the price matching policy applies to the base price of the item and does not include any additional fees or charges.
We want to ensure that you always receive the best value when shopping with us. If you have any questions regarding our price matching policy or need assistance with a specific price match request, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction with your purchase.
Where are you located?
We are based in London, United Kingdom, with our main office located at 86-90 Paul Street, London, EC2A 4NE. This serves as our central hub where our dedicated team works diligently to provide exceptional products and services to our customers.
While our main office is situated in London, we also operate as a remote team, allowing us to collaborate effectively and serve customers from various locations. Our remote setup enables us to maintain flexibility and cater to the needs of our customers across different regions.
Should you have any questions, require assistance, or wish to get in touch with us, please don't hesitate to reach out. Our customer support team is readily available to address your inquiries and provide any necessary support to ensure your experience with us is exceptional.
How can I contact customer service?
Contacting our customer service team is easy and convenient. You have two primary options to get in touch with us:
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Email: You can reach out to us by sending an email to contact@nauradika.com. Our customer service team is committed to providing a prompt response and aims to reply to all inquiries within 12 hours, seven days a week. Please feel free to share your questions, concerns, or feedback via email, and we'll be more than happy to assist you.
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Online Chat: Our online chat service is available during the hours of 9:00 and 17:00 GMT, Monday through Friday. You can access the chat feature on our website, where you'll be connected to a customer service representative who can address your queries in real-time. This provides an interactive and immediate way to communicate with us and receive assistance during our designated working hours.
We value your satisfaction and want to ensure that your experience with us is smooth and enjoyable. Whether you prefer to email us or engage in a live chat, our dedicated customer service team is here to provide the support you need.
Please don't hesitate to reach out to us with any questions, concerns, or feedback you may have. We look forward to assisting you and providing excellent customer service.
What is your customer service phone number and hours?
We apologize for any inconvenience, but we do not currently provide a customer service phone number. As part of our commitment to maintaining low costs and offering affordable products, we have chosen to focus our customer support efforts through email and the online chat service.
You can reach out to us by sending an email to contact@nauradika.com. Our customer service team is dedicated to providing a prompt response and will address your inquiries within 12 hours, seven days a week.
Additionally, we offer an online chat service on our website during the hours of 9:00 and 17:00 GMT, Monday through Friday. This provides you with a convenient option to engage in real-time communication with our customer service representatives for immediate assistance.
We understand the importance of timely and efficient support, and our team is committed to providing you with the assistance you need through email and the online chat service. Please feel free to contact us through these channels, and we will be more than happy to help you with your inquiries, concerns, or feedback.
Thank you for your understanding, and we appreciate your cooperation as we strive to offer exceptional customer service.
Do you offer trade accounts or wholesale pricing for bulk orders?
Yes, we do offer trade accounts for suppliers and businesses. To qualify for a trade account, suppliers must have a website, provide a valid email address, and furnish a company number issued by Companies House (or the equivalent for businesses outside the UK). Our trade accounts provide access to wholesale pricing and other exclusive benefits. Please contact our customer support team at contact@nauradika.com for more information on setting up a trade account and exploring our wholesale options.